Privacy Policy
Information Collected
When you visit our website or place a custom order, we may collect the following:
Information You Provide
-Name
-Email address
-Shipping and billing address
-Phone number
-Order details and customized instructions
-Photos, text, or other materials you may submit for custom pieces
-Messages sent through contact forms
Information Collected Automatically
-IP address
-Browser type and device information
-Pages visited and time spent on site
-Referral source
-Shopping cart activity
This information helps us operate and improve our website
How We Use Your Information
-Create and fulfill custom resin orders
-Process and ship purchases
-Communicate about your order
-Provide customer support
-Improve our website and products
-Send marketing emails (only if you opt in)
-Prevent fraud and maintain security
-Comply with legal operations
We Do Not Sell Or Rent Your Personal Information
Customer-Provided Materials
If you submit photos, text, keepsake materials (such as flowers, fabric, or other items) or other content for a custom piece
-You confirm you have the legal right to provide and use these materials
-You grant us permission to use them solely to create and fulfill your order
-We do not claim ownership of your submitted content
Storage And Disposal
-Digital files may be stored as long as necessary to complete your order and maintain records
-Physical materials are handled with care but cannot be guaranteed against damage inherent to the resin process
-Unless otherwise agreed, leftover materials may be discarded 30 days after order completion.
Website Hosting
Our website is hosted on WIX. WIX provides the online platform that allows us to sell our products and services.
Your data may be stored through WIX data storage, databases, and general WIX applications on secure servers behind a firewall.
Payments are processed through secure third-party providers such as PayPal, Venmo, or Wix Payments
We do not store full credit card information.
Our website uses cookies and similar technologies to
-Keep items in your cart
-Remember preferences
-Analyze site traffic
-Improve performance
You can disable cookies in your browser settings, though some features may not function properly.
Email Marketing
If you opt in to marketing emails, we may send
-Promotions
-New product announcements
-Shop updates
You may opt out anytime using the link in our emails.
Information Sharing
We may share information only as necessary with
-Payment processors
-Shipping carriers (USPS, FedEx, UPS, etc)
-Wix and essential service providers
-Legal authorities when required by law
Data Retention
We retain personal information only as long as necessary to
-Complete your order
-Maintain required business and tax records
-Resolve dispures
-Enforce agreements
Policy Changes
We may update this policy at any time. Changes will be posted with a revised effective date
Contact Information
M2 Creations