Privacy Policy
Information Collected
When you visit our website or place a custom order, we may collect the following:
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Information You Provide
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-Name
-Email address
-Shipping and billing address
-Phone number
-Order details and customized instructions
-Photos, text, or other materials you may submit for custom pieces
-Messages sent through contact forms
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Information Collected Automatically
-IP address
-Browser type and device information
-Pages visited and time spent on site
-Referral source
-Shopping cart activity
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This information helps us operate and improve our website
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How We Use Your Information
-Create and fulfill custom resin orders
-Process and ship purchases
-Communicate about your order
-Provide customer support
-Improve our website and products
-Send marketing emails (only if you opt in)
-Prevent fraud and maintain security
-Comply with legal operations
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We Do Not Sell Or Rent Your Personal Information
Customer-Provided Materials
If you submit photos, text, keepsake materials (such as flowers, fabric, or other items) or other content for a custom piece
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-You confirm you have the legal right to provide and use these materials
-You grant us permission to use them solely to create and fulfill your order
-We do not claim ownership of your submitted content
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Storage And Disposal
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-Digital files may be stored as long as necessary to complete your order and maintain records
-Physical materials are handled with care but cannot be guaranteed against damage inherent to the resin process
-Unless otherwise agreed, leftover materials may be discarded 30 days after order completion.
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Website Hosting
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Our website is hosted on WIX. WIX provides the online platform that allows us to sell our products and services.
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Your data may be stored through WIX data storage, databases, and general WIX applications on secure servers behind a firewall.
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Payments are processed through secure third-party providers such as PayPal, Venmo, or Wix Payments
We do not store full credit card information.
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Our website uses cookies and similar technologies to
-Keep items in your cart
-Remember preferences
-Analyze site traffic
-Improve performance
You can disable cookies in your browser settings, though some features may not function properly.
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Email Marketing
If you opt in to marketing emails, we may send
-Promotions
-New product announcements
-Shop updates
You may opt out anytime using the link in our emails.
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Information Sharing
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We may share information only as necessary with
-Payment processors
-Shipping carriers (USPS, FedEx, UPS, etc)
-Wix and essential service providers
-Legal authorities when required by law
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Data Retention
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We retain personal information only as long as necessary to
-Complete your order
-Maintain required business and tax records
-Resolve dispures
-Enforce agreements
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Policy Changes
We may update this policy at any time. Changes will be posted with a revised effective date
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Contact Information
M2 Creations
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